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Topic Subject: a problem for PCD or mouse
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posted 06-03-03 07:32 ET (US)   
Dear PCD and/or mouse:
I have another question too but I'll wait for this one to get resolved

Ya'll are my heros

edited to get rid of that great big message at the start

[This message has been edited by Debbie (edited 06-05-2003 @ 10:52 AM).]

Replies:
posted 06-03-03 08:21 ET (US)     1 / 35  

Quote:

Dear PCD and/or mouse


I hope I may also answer?

That 'gobbleygook' might be blocking it indeed.. it sure doesn't look normal.
What you can do (it's always worth a try):
- backup that system.ini file
- open system.ini in notepad (or something similar)
- remove the block of garbage
- save the file
- reboot your PC and see if it makes any difference

posted 06-03-03 08:38 ET (US)     2 / 35  
nope, deleting that gobblygook didn't fix the problem....sound still doesn't work
posted 06-03-03 09:23 ET (US)     3 / 35  
Hi Debbie

So the HP guy said it wouldn't hurt anything? Well, the rundll is a program that runs 16bit dlls like programs, this means the 16bit dll drivers will not work if the rundll does not work...

Try deleting the sound adapter in System and reboot the computer so it reinstalls the drivers... It might ask for the drivers in a popup window, just use the path option in the window and look in the windows\system or windows\system32 folders.


Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24
posted 06-03-03 10:51 ET (US)     4 / 35  
Thanks PCD

I think that guy was a moron anyway since I'm the one that thought about deleting the drivers and letting the computer reinstall them......

so I would like to go over the steps I'm going to do and let you make sure this is what I want:

1. right click on my computer
2. go to properties
3. bring up the device manager tab
4. click on the sound, video and game controllers little x in the box
5. delete the three things that are there: crystal WDM Audio Codec, gameport joystick, MPU-401 Compatible MIDI device.
6. Reboot and let the computer reinstall.
7. Thank you again for helping me because my computer will be all back to normal

Quote:

It might ask for the drivers in a popup window, just use the path option in the window and look in the windows\system or windows\system32 folders.


hopefully the computer won't ask me for anything like that....last night my computer looked for the drivers and installed them automatically....and if it does, what do I look for? would it say something like

[drivers]midi=mmsystem.dll
[drivers]wave=mmsystem.dll

posted 06-03-03 12:24 ET (US)     5 / 35  
It will be best taking one at a time and not all at once, makes it less possible that the computer gets confused

Don't worry about what it asks for. If it is an inf file the file will automaticly show up to the left when you click on the correct folder. If it is a driver just first try selecting the system folder and click OK, if the driver is there the installation procedes, if not it will tell you the driver was not there and ask again so you just try the system32 folder instead


Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24
posted 06-03-03 14:26 ET (US)     6 / 35  
Debbie I agree with PCD do one set of drivers at a time 1.Question: did you uninstall the game that beloved child installed?
2. Question: do you have on board sound or a sound card?
3. Question: did you check HP site for updated drivers?
4. Question: is your mouse working?

HP tech support is a waste of space, time and money Their answer to everything is use the restore disks because they use a script and usually have no tech expertise (they work cheaper)

posted 06-03-03 15:14 ET (US)     7 / 35  
I know hp always wants to do a system reboot, but last night I had nowhere to turn but call.....but I'm here now and I know you wonderful computer experts will help me

First of all, I didn't follow the advice and do one at a time, I did all three and then when I restarted it loaded automatically the three and TWO UNKNOWN DEVICES ALSO I figured since I did all the video drivers and the mouse driver last night I would be okay and it is.....the sound card is working and I can hear again.....but, when the beloved child came in and turned on the Music match jukebox an unknown program opened up (I could tell because of a blank on the botton taskbar) along with the music match jukebox and then music match got stalled and so we c+a+d twice and got out and restarted the computer....then the sound did not work again so I deleted all three again and restarted and it loaded automatically the three and TWO UNKNOWN DEVICES ALSO

1.Question: did you uninstall the game that beloved child installed? yes, all the ones that were downloaded in the last week

2. Question: do you have on board sound or a sound card? I really don't know, probably on board sound

3. Question: did you check HP site for updated drivers? yes, last night and this morning when I was trouble shooting trying to fix it myself

4. Question: is your mouse working? yes, thank the heavens above

When I turn on the computer I'm still getting that error message:

Rundll has caused an error in MMSYSTEM.DLL. Rundll will now closed. Please restart your computer if you continue to have problems

so I hit the ok button as I really have no choice.....so I know something is still wrong

I had another look at that system.ini file after Bianca said delete that gobblygook and I found that I did not include the top lines. This is what the whole system.ini file says: I added the * after the first < on the first three lines because it wouldn't copy unless I did

<*html>
<*head>
<*!-- #BeginEditable "doctitle" -->
[OLE Play Options]
AVIFile=Movie,1,1
MIDFile=Sound,1,2

[default]
WaveBlockLen=688
WaveBlocks=5
Remix=1

[drivers]
wave=mmsystem.dll

[drivers]
wave=mmsystem.dll

[Password Lists]
DEB=C:\WINDOWS\DEB001.PWL
ERIC=C:\WINDOWS\ERIC.PWL
TERRI=C:\WINDOWS\TERRI000.PWL
JOEY=C:\WINDOWS\JOEY000.PWL

[boot]
*DisplayFallback=0
mouse.drv=mouse.drv
fonts.fon=vgasys.fon
fixedfon.fon=vgafix.fon
oemfonts.fon=vgaoem.fon
386Grabber=vgafull.3gr
display.drv=pnpdrvr.drv

[boot.description]
mouse.drv=Standard mouse
aspect=100,96,96
display.drv=Intel(R) 82810E Graphics Controller

[386Enh]
mouse=*vmouse, msmouse.vxd
display=*vdd,*vflatd

[drivers32]

posted 06-03-03 15:20 ET (US)     8 / 35  
ok, after I posted that last message I restarted the computer again, guess what? no sound......grrrr
posted 06-03-03 16:48 ET (US)     9 / 35  
Ahhhhhhhh Debbie madness lies with a computer and child mix Sounds/looks like you might have on board sound and on board video. It doesn't seem to be reinstalling all of the sound drivers. Do you have system restore disks from HP? If you you could look at them and see if there an option to just reinstall software not reformat and reinstall everything. But before doing that try just removing only sound related files from device manager think the unknown devices are joy stick controller and game port.
What operating system do you have installed? Depending on that there might be a way to get the rundll back working.
posted 06-03-03 16:54 ET (US)     10 / 35  
Maybe a stupid question: but did you do a full virus scan after you uninstalled those games?

Mouse: I remember that Debbie has WinME, not 100% sure though

posted 06-03-03 17:25 ET (US)     11 / 35  
Windows ME

and I did do a virus scan, after the hp call but before I uninstalled the games.....

Quote:

Do you have system restore disks from HP?

yes

Quote:

If you you could look at them and see if there an option to just reinstall software not reformat and reinstall everything.

would that mean I get to keep all my word perfect, quickbooks, meditech, etc, programs and not have to reinstall them?

the automatic system restore feature on my Windows ME is turned off because it had a virus in it and was making all those files, filling up the hard drive....the virus was gone but the feature was corrupted and not usable. I was told (by HP) at that time that the only way to fix the system restore feature was to do a complete reboot

Quote:

unknown devices are joy stick controller and game port.

there are three items listed under the sound category...it reinstalled all three and then two more "unknown"

When I went to get my check a computer guy there told me that maybe I have do uninstall and reinstall the sound files in a "safe mode" I did that last night with the video and the mouse....maybe that would make a difference and keep the sound files there?

******feeling completely lost and inadequate and computer stupid********

posted 06-03-03 17:46 ET (US)     12 / 35  
Debbie you are Not computer stupid, your being too hard on yourself Win Me can be a bit of a problem to work with (personal opinion Win Me is the pits). Ok back to business if your system restore disks have the just reinstall software option you shouldn't lose any of your files. But let's keep that option in our back pocket for now.
Try this go into -start- programs-accessories-system tools-system information-tools-system file checker. It will give you two options 1. scan for altered files (this will take a long time and give you tons of changed files) 2. Extract one file ( I would recommend trying this for your rundll file). If that works or doesn't I would suggest that you go into Safe Mode for the sound driver removal and also look for double install of drives (usually only shows up here). Will check back in alittle while to see what's going on
posted 06-03-03 18:28 ET (US)     13 / 35  

Quote:

Try this go into -start- programs-accessories-system tools-system information-tools-system file checker

under tools there is no system file checker
system restore
fault log
network diagnostics
directx diagnostics tool
update wizard uninstall
signature verification tool
registry checker
automatic skip friver agent
Dr. watson
system configuration utility
scan disk
WMI control
are the options I choose from

but get this, when I went into safe mode and right clicked on my computer and went to properties and then went to the sound card little + and opened it there were like 20 files there, some doubles too......

last night under the video card there were lots like that, plenty of doubles and the hp guy said delete all of them so I did along with the mouse driver and restarted and it all automatically reinstalled...

waiting for the okay from you to go into safe mode, delete all those files and then restarting the computer and then being eternally in your debt when everything is perfect again

I had something to eat so now I'm feeling much better

posted 06-03-03 18:52 ET (US)     14 / 35  
Surely, just go into safemode and delete all those sound files.

Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24
posted 06-03-03 19:52 ET (US)     15 / 35  
thanks PCD

I did delete all the files in safe mode and it reinstalled them and when I restarted the sound came back on, however, another restart and now no more sound

also I'm still getting that Rundll error message

I'll check back later, thanks for all your help so far

posted 06-03-03 20:09 ET (US)     16 / 35  
Have you tried testing your computer for spyware?

Ad-Aware
Nice little freeware program that will find possible spyware and only delete those you like deleted
Just run the program, click Next when it has finished, rightclick one of the checkboxes and choose what you like to do


Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24
posted 06-03-03 21:31 ET (US)     17 / 35  
Dang Debbie I'de hoped that the system file checker was there

Edit note: Here's how to fix the rundll error from MS knowledge base give it a shot to fix that problem.

SYMPTOMS You may receive random general protection (GP) fault error messages in Mmsystem.dll. You may also receive one of the following error messages:

Rundll32 - This program has performed an illegal operation and will be shut down.

Rundll - This program has performed an illegal operation and will be shut down.
Clicking the Details button reveals a message similar to one of the following:

RUNDLL32 caused a General Protection Fault in module MMSYSTEM.DLL

RUNDLL caused a General Protection Fault in module MMSYSTEM.DLL at 000a:00000032
This error message is more likely to occur after you use the Add New Hardware tool in Control Panel.
CAUSEThis problem can occur if the "drivers=mmsystem.dll" line is missing from the [boot] section of the System.ini file.
RESOLUTION To correct this problem, follow these steps:

Use any text editor (such as Notepad) to edit the System.ini file.
Add the following line to the [boot] section of the file:
drivers=mmsystem.dll


Save and then close the System.ini file.
Restart your computer.

[This message has been edited by mouse (edited 06-03-2003 @ 09:37 PM).]

posted 06-03-03 21:35 ET (US)     18 / 35  
I already have ad aware, that's how I get rid of all the markers that Joey collects when he goes places he is not supposed to
posted 06-04-03 23:47 ET (US)     19 / 35  

Quote:

Use any text editor (such as Notepad) to edit the System.ini file.
Add the following line to the section of the file:
drivers=mmsystem.dll


Save and then close the System.ini file.
Restart your computer.



fixed it right up

**bows down in awe**

Mouse you are a true computer goddess and the next time you come to Nashville dinner and the Grand Ole Opry is on me....

Now, I have another question....

when my computer starts it goes to a windows page with our four names on it and I have to type a password to get to my desktop....any of the other three names do not require a password and all go to the same desktop and when I went into safe mode it was the other desktop to come up, not mine, which is the one everybody uses.....How do I get rid of the password screen and make my desktop the default one?


posted 06-05-03 03:04 ET (US)     20 / 35  
In controlpanel there should be a program for changing your password, simply change it to an empty field.

How to make your desktop the default one I do not know, maybe there is a setting somewhere in the program for changing password...


Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24
posted 06-05-03 06:30 ET (US)     21 / 35  
Debbie so glad that it worked but can't really claim any credit Sometimes MS gets things right and I have a favorite for MS knowledge base
posted 06-05-03 07:57 ET (US)     22 / 35  
the hp rep called back this morning with more information, as he said he was going to research the problem and get back to me.....it took him two days and when I told him how I fixed by following your instructions he said THAT WAS THE EXACT THING HE WAS GOING TO TELL ME TO DO hehehehe

so, no real ideas about making my desktop the default one with no password needed? in the control panel should I go to passwords or display?

[This message has been edited by Debbie (edited 06-05-2003 @ 08:45 AM).]

posted 06-05-03 10:22 ET (US)     23 / 35  
You should go to passwords

Also in you Network check what you primary network logon is, if it is set to 'Clientprogram for Microsoft network', change it to 'Windows-logon'. This should hinder the logon popup window to appear when logging onto the computer.


Pleasant words are a honeycomb, sweet to the soul and healing to the body. Pr. 16:24

[This message has been edited by Proconsul Creaticus Dania (edited 06-05-2003 @ 10:23 AM).]

posted 06-05-03 10:50 ET (US)     24 / 35  
PCD, before I do that, should I go to users and delete the other three names or edit them in some way? I tried that the other day, to only have my name come up, and then when I got rid of the three other names the desktop that showed up on their three names came up, not mine so I reloaded all three of their names and then I could get to my desktop..... or should I have then gone to

Quote:

Network check what you primary network logon is, if it is set to 'Clientprogram for Microsoft network', change it to 'Windows-logon'. This should hinder the logon popup window to appear when logging onto the computer.

The network is set for "microsoft family logon" I don't want to change to windows-logon if I'm gonna get their desktop instead of mine....

surely there must be some way to set my desktop as the "default"

posted 06-05-03 12:01 ET (US)     25 / 35  
Debbie at least he got back to you Sorry I can't help with the desktop problem never had to deal with it Really know very little about Me since I only used it for 24 hours
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