Hi Emperor Lewis... welcome to Heaven..
To cut a long story (or even label) short, the labels that carried the key No. was said to have been trimmed wrong so the last few digits were cut off !!! I tend to think the font size they used was too big as the 'naff' labels and the 'correct' labels are the same size, just the fonts smaller.
We have just started today to get the correct game through after nearly three weeks, take your copy back, its useless, your key No, should be 20 digits (5 lots of 4) After you get a refund try WHSmiths... but check the No 1st !! Its a pain but it'll be worth it.... Let us know how you get on.
There have also been reports that if you ring or email Vivendi (Tel No. is in the back of the manual) they will either mail you back a code or tell you over the phone...
The master of making easy look hard ---- What's wrong with Scooby Doo boxers? Cockfosters visitor via a stunt cannon ---- Fan of the Great Cornholio Tee shirt danceCoyote ugly beauty, parrott mangler & all round good egg ---- Have leather pants will travel